Support Team

Channel: GitLab Unfiltered

Videos (54)

1 — Bruno Freitas Interviews Brie Carranza | GitLab Support
2 — ✨ Brie Carranza Interviews Manuel Grabowski | GitLab Support
3 — 2022 GitLab Debugging Techniques: A Support Engineering Perspective
4 — GitLab Architecture 101 for Support Engineers
5 — AMA - Being a Senior Support Engineer AMER/EMEA 2021-12-09
6 — AMA - Being a Senior Support Engineer EMEA/APAC 2021-12-09
7 — Group AMA - Being/Becoming a Staff Support Engineer - 2022-05-26
8 — AMA - Being a Senior Support Engineer APAC/EMEA 2023
9 — AMA - Being a Senior Support Engineer APAC/AMER 2021-12
10 — [Pairing]: Using Support Resources to automatically provision GKE Gitlab clusters
11 — Using Sandbox Cloud to provision Support Resources with Terraform
12 — Using Strace to Understand GitLab - Part 4: Gitaly
13 — Using Strace to Understand GitLab - Part 2: Git
14 — Using Strace to Understand GitLab - Part 1: Intro
15 — Using Strace to Understand GitLab - Part 3: Puma / Unicorn
16 — Installing Gitlab using Helm (GKE)
17 — Adding a UX improvement - Support coding office hours
18 — Support Engineering, AMER: TEAM BUILDING Q3 (THEMES,GAMES,CHALLENGES)
19 — Support Engineering - Q&A with Roos, People Business Partner, to talk about Performance/Growth
20 — Automatic Gitlab Reference Architectures in Support-Resources (Using GET)
21 — 2021-05-20 - Global Support Ticket Handling
22 — GitLab DevOps Platform 5 min Demo
23 — 24 minutes of AMER Senior Support Managers talking about new initiatives that you don't wanna miss!
24 — Support Engineering - AMER Response Crew - January 2021 Analysis
25 — Support Release Review Party - 13.0
26 — New Sidekiq Cluster configuration with GitLab 13.0
27 — Support Engineering Performance Factor Worksheet - Intermediate - V1 - 2020-10-09
28 — AMA - Being a Senior Support Engineer APAC/AMER 2023
29 — Tracking Your Work
30 — CMOC-helper tool
31 — GitLab Reminders App
32 — GitLab Support - Intro to ZD Reminders App in the Sandbox
33 — Support Release Review - 13.2
34 — Google Workspace SAML as idP on a GitLab.com group and setting up Group Links
35 — Working on a Pajamas MR - Support coding office hours
36 — Support Engineering 2021 Performance Worksheet changes walkthrough
37 — Support Engineering: AMER Epic 130 April 2021 Update (NRT CLOCKS OFF!)
38 — AMER Support Engineering Engagement Survey Action Plan
39 — Support Engineering: AMER Response Crew: January 2021 Next step issues and meeting review
40 — Support Engineering: Performance Review & Next Steps 2020
41 — AMER Support Response Crew: Week 1 Recap, Feedback, and Action Plan
42 — Support Engineering: Trialing Response Crew in AMER
43 — Support Engineering -- Providing Feedback to your Manager - Performance Factor Review 2020
44 — Support - Post Key Meeting Review 2020-09-25
45 — Support Release Review - 13.1
46 — Review Infra/Dev Oncall Survey and Next Steps
47 — Support Release Review - 12.8
48 — Puma timeouts and threads
49 — Support Release Review Party - 12.10
50 — Support Release Review Party - 12.9
51 — Support Release Review Party - 12.4
52 — Support Release Review Party - 12.6
53 — Support Release Review Party - 12.5
54 — Support Release Review Party - 12.3