Support Training - Ticket Management & Communications

2021

Videos

Page 1 / 2

1 — 1 09 Customer Needs What and How
Support Training - Ticket Management & Communications
2 — 2 08 Clarify Request
Support Training - Ticket Management & Communications
3 — 2 05a SLA Clock Discussion
Support Training - Ticket Management & Communications
4 — 2 07 Communications Structure Intro
Support Training - Ticket Management & Communications
5 — 2 03a Two Sync Viewpoints
Support Training - Ticket Management & Communications
6 — 2 06 Managing Expectations
Support Training - Ticket Management & Communications
7 — 2 04 No Silence
Support Training - Ticket Management & Communications
8 — 2 03b Why Sync Is Valuable
Support Training - Ticket Management & Communications
9 — 2 02 Regular Contact
Support Training - Ticket Management & Communications
10 — 2 03 Sync Intro
Support Training - Ticket Management & Communications
11 — 1 04 Connect Module Introduction
Support Training - Ticket Management & Communications
12 — 2 01 Clarify Introduction
Support Training - Ticket Management & Communications
13 — 1 23 Catch Needs
Support Training - Ticket Management & Communications
14 — 1 07 Rapport and the Hot Q
Support Training - Ticket Management & Communications
15 — 1 08 Written Greeting
Support Training - Ticket Management & Communications
16 — 1 10 Customer Perspective Intro
Support Training - Ticket Management & Communications
17 — 1 05 Build Rapport Introduction
Support Training - Ticket Management & Communications
18 — 1 22 Catch Emotions
Support Training - Ticket Management & Communications
19 — 1 21 Catch Facts
Support Training - Ticket Management & Communications
20 — 1 20 Catch 3 Factors
Support Training - Ticket Management & Communications